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Worked a treat, thanks for your help Randy.
I'm having the exact same problem.
Aalto 1.8.2 x64 on Mac 10.12.6
I tried copying/pasting my key from Chrome, Safari and Even on a PC saving it to a .txt file transferring over and importing as per the previous post on this thread but each and every time it comes up with Sorry there was a problem, contact support??
New user with two quick questions.
1. How do you search this forum!
2. Can the default location for the presets be changed? had a quick look in the registry and couldn't see it set there.