ForumsHardware ← Catalina?

Hi Everyone,

I've "upgraded" to catalina. Does the soundplane app work with Catalina, it isn't for me and I'm wondering if it is a me issue.

Thanks,

Adam

Hi, it works on my Catalina machine. Can you describe what is not working?

As an all-purpose fix I would recommend to remove the ~/Library/Application Support/Soundplane directory and run the app again to redo the setup process.

Hi Randy,

Thanks! That did it! The folder I removed was the Madrona Labs folder that had Sounplane inside of it.

Much appreciated,

Adam

Oh my mistake, ~/Library/Application Support/Madrona Labs/Soundplane. Glad to hear it!

Hi Randy,

Sorry, it is me again. Part of my problem was using a USB3.0 hub instead of a 2.0 hub. I've solved that but when I open 1.8.3 on my mac running 10.15.7 the setup runs successfully and then gives me a window where I click ok. After clicking ok the client shuts down. Looking through the logs, it doesn't seem to be crashing but I do get the following diagnostic report:

Date/Time: 2020-12-07 14:03:45 -0500
End time: 2020-12-07 14:03:52 -0500
OS Version: Mac OS X 10.15.7 (Build 19H2)
Architecture: x86_64h
Report Version: 29
Incident Identifier: 56930FF6-5A0C-4CF6-AB08-8E4F60D81443

Data Source: Microstackshots
Shared Cache: 0xc57b000 EEE24FFD-4FEF-3091-945B-4501C1462255

Command: Soundplane
Path: /Applications/Soundplane.app/Contents/MacOS/Soundplane
Identifier: com.madronalabs.soundplane
Version: 1.8.3 ()
PID: 60266

Event: wakeups
Action taken: none
Wakeups: 45001 wakeups over the last 7 seconds (6250 wakeups per second average), exceeding limit of 150 wakeups per second over 300 seconds
Wakeups limit: 45000
Limit duration: 300s
Wakeups caused: 45001
Wakeups duration: 7s
Duration: 7.20s
Duration Sampled: 4.07s
Steps: 5

Hardware model: MacBookPro16,1
Active cpus: 12
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Heaviest stack for the target process:
4 thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff73967b8b]
4 _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff7396c109]
3 threadEntryProc + 26 (Soundplane + 1543210) [0x10be05c2a]
3 juce::Thread::threadEntryPoint() + 565 (Soundplane + 1367093) [0x10bddac35]
1 SoundplaneSetupThread::run() + 257 (Soundplane + 49281) [0x10bc99081]

Powerstats for: Soundplane [60266]
UUID: FEC831B5-CAF9-35E7-9E93-E4A8BF4F34CC
Path: /Applications/Soundplane.app/Contents/MacOS/Soundplane
Architecture: x86_64
Footprint: 35.34 MB
Start time: 2020-12-07 14:03:47 -0500
End time: 2020-12-07 14:03:51 -0500
Num samples: 5 (100%)
CPU Time: 2.890s
Primary state: 3 samples Frontmost App, Non-Suppressed, User mode, Effective Thread QoS Unspecified, Requested Thread QoS Unspecified, Override Thread QoS Unspecified
User Activity: 0 samples Idle, 5 samples Active
Power Source: 0 samples on Battery, 5 samples on AC
4 thread_start + 15 (libsystem_pthread.dylib + 7051) [0x7fff73967b8b]
4 _pthread_start + 148 (libsystem_pthread.dylib + 24841) [0x7fff7396c109]
3 threadEntryProc + 26 (Soundplane + 1543210) [0x10be05c2a]
3 juce::Thread::threadEntryPoint() + 565 (Soundplane + 1367093) [0x10bddac35]
1 SoundplaneSetupThread::run() + 257 (Soundplane + 49281) [0x10bc99081]
1 SoundplaneSetupThread::run() + 233 (Soundplane + 49257) [0x10bc99069]
1 SoundplaneSetupThread::run() + 229 (Soundplane + 49253) [0x10bc99065]
1 SoundplaneModel::getSelectCarriersProgress() + 29 (Soundplane + 121885) [0x10bcaac1d]
1 void* std::__1::__thread_proxy >, void (MacSoundplaneDriver::)(), MacSoundplaneDriver> >(void*) + 661 (Soundplane + 361733) [0x10bce5505]
1 MacSoundplaneDriver::processThread() + 111 (Soundplane + 338623) [0x10bcdfabf]
1 usleep + 53 (libsystem_c.dylib + 490980) [0x7fff7382ede4]
1 __semwait_signal + 10 (libsystem_kernel.dylib + 14166) [0x7fff738ab756]
1

1 start_wqthread + 0 (libsystem_pthread.dylib + 7016) [0x7fff73967b68]
1

Binary Images:
0x10bc8d000 - 0x10c456fff com.madronalabs.soundplane 1.8.3 () /Applications/Soundplane.app/Contents/MacOS/Soundplane
0x7fff737b7000 - 0x7fff7383efff libsystem_c.dylib (1353.100.2) /usr/lib/system/libsystem_c.dylib
0x7fff738a8000 - 0x7fff738d4fff libsystem_kernel.dylib (6153.141.2) /usr/lib/system/libsystem_kernel.dylib
0x7fff73966000 - 0x7fff73970fff libsystem_pthread.dylib (416.100.3) <62CB1A98-0B8F-31E7-A02B-A1139927F61D> /usr/lib/system/libsystem_pthread.dylib

Try starting the setup app with the Soundplane unplugged, then only plugging it in once the app prompts you to. I heard one report that this avoided an issue.

To force setup and get a clean slate, delete the support files again before this.

I just ran into a similar crash -- I was able to work around this by clicking "Cancel" after the software says it's waiting for the Soundplane to be plugged in. At this point, the full UI of the application loads, and I am able to then plug in the Soundplane and have it successfully connect.